Terms and Conditions

1. Nature of the Platform

Bhumir Sandhan is an online property listing and communication platform. It allows users to publish property-related listings and allows interested users to view such listings and contact the listing user directly.

Bhumir Sandhan is not a real estate broker, real estate agent, promoter, developer, builder, legal advisor, document verifier, property valuer, surveyor, escrow service, payment intermediary, financial advisor, or transaction party.

Bhumir Sandhan does not buy, sell, lease, rent, transfer, register, verify, certify, approve, guarantee, endorse, or participate in any property transaction.

All property discussions, negotiations, inspections, payments, agreements, registration, possession, verification, and legal formalities are strictly between the concerned users.

2. Acceptance of Terms

By using Bhumir Sandhan, you confirm that:

1. You have read, understood, and agreed to these Terms.
2. You are legally competent to enter into a binding agreement under Indian law.
3. The information provided by you is true, accurate, complete, and updated.
4. You shall use the Platform only for lawful purposes.
5. You shall not use the Platform for fraud, misrepresentation, illegal transactions, harassment, spam, impersonation, or any unlawful activity.

If you use the Platform on behalf of any organization, agency, firm, or business, you represent that you have authority to bind such entity.

3. Eligibility

You must be at least 18 years of age to register, post property listings, contact sellers, or use property-related services on Bhumir Sandhan.

By using the Platform, you confirm that you are not prohibited under any applicable law from using such services.

Bhumir Sandhan reserves the right to refuse access, suspend accounts, remove listings, or restrict usage at its sole discretion.

4. User Account and Registration

To create an account or use restricted features, a user must provide a name and mobile number. The mobile number may be verified through OTP. Email address, WhatsApp number and profile photograph are optional.

Bhumir Sandhan does not require a user’s personal or home address for account registration and does not collect a full date of birth solely to verify age. By registering, the user declares that they are at least 18 years old and legally capable of using the Platform.

You are responsible for keeping your account information accurate and for protecting access to your device, OTPs and credentials. You must promptly notify Bhumir Sandhan of suspected unauthorized access.

You must not share an OTP, password, banking PIN or other confidential authentication information with any person claiming to represent Bhumir Sandhan. Bhumir Sandhan will not ask for banking passwords or PINs.

5. Permitted Property Categories

Subject to these Terms and platform rules, users may post listings relating to:

1. Land or plot
2. House
3. Flat or apartment
4. Commercial property
5. Agricultural land
6. Rental property

Bhumir Sandhan may add, remove, restrict, or modify property categories at any time.

6. Builder, Promoter, Developer, and Project Listings Not Allowed

Builder, promoter, developer, pre-launch, under-construction project, plotted-development project, housing-project, apartment-project and other project inventory advertisements are not permitted unless Bhumir Sandhan expressly introduces a separate compliant process.

Users must not disguise a project listing as an owner, resale, agent or broker listing. Any user doing so remains solely responsible for consequences under RERA and other applicable laws.

Agents and brokers may submit only lawful resale and rental listings. They must select the correct seller type, have authority from the owner, comply with any registration or licence applicable to their activity, and must not advertise promoter or builder inventory through an individual resale listing.

Bhumir Sandhan may reject, remove, restrict or mark suspicious any listing that appears to violate this section, without assuming a duty to identify every violation.

7. RERA and Legal Compliance

Where any listing is subject to the Real Estate (Regulation and Development) Act, 2016, State RERA rules, municipal law, land law, tenancy law or any other legal requirement, compliance is solely the responsibility of the listing user and the persons involved in the transaction.

Bhumir Sandhan does not verify or certify RERA registration, agent registration, ownership, title, possession, encumbrance, land classification, conversion, mutation, building permission or any other approval or legal status.

Buyers and interested users must independently verify all applicable records and approvals through official authorities and qualified professionals before making any payment, signing any document or taking any decision.

8. Listing Information Collected

Listing information may include the property title, description, price, area, property type, sale or rental status, mouza, village, locality, block, district, property address or directions, precise map coordinates, property photographs, seller type, contact details and ownership/authority declarations.

For an active listing, the Platform may publicly display village, locality, mouza, block, district and the precise property pin selected by the listing user. A written private residential address is not displayed merely because it is held for listing operation, support, moderation or complaint handling.

The listing user is solely responsible for the accuracy, legality and completeness of all information, coordinates, photographs and declarations supplied.

9. Seller/User Declarations

By submitting a listing, the user represents and declares that:

1. the user is the owner or has lawful authority from the owner to advertise the property;
2. the listing is a lawful resale or rental listing and is not prohibited builder, promoter, developer, pre-launch or project inventory;
3. the seller type, price, area, property details and selected map location are accurate to the best of the user’s knowledge;
4. known disputes, possession issues, access problems, material defects or legal restrictions will not be deliberately concealed;
5. the photographs show the actual listed property, are not AI-generated and comply with the image rules in these Terms;
6. the user has authority to publish the phone number and any WhatsApp number, email address or other contact details supplied;
7. the user understands that an active listing may publicly display the seller’s phone number, optional WhatsApp number or email and the precise property map pin to registered and unregistered visitors;
8. the listing does not infringe another person’s privacy, intellectual property or other rights; and
9. the user will comply with all applicable land, tenancy, consumer, tax, registration, municipal, RERA and criminal laws.

False declarations may result in rejection, removal, suspension, record preservation and reporting to lawful authorities.

10. Buyer/User Responsibility and Due Diligence

All buyers, tenants, investors, and interested users must conduct their own independent due diligence before relying on any listing.

Users should verify, as applicable:

1. Ownership/title documents
2. Record of rights
3. Deed and registration details
4. Mutation status
5. Land classification
6. Conversion permission
7. Encumbrance and loan status
8. Court cases or disputes
9. Possession status
10. Boundary and physical measurement
11. Government restrictions
12. RERA registration, where applicable
13. Building plan, sanction, completion, occupancy, or municipal approvals
14. Identity and authority of seller, agent, or broker
15. Tax, rent, electricity, water, or other dues

Users are advised to consult qualified lawyers, surveyors, local authorities, financial advisors, and government offices before entering into any transaction.

Bhumir Sandhan shall not be responsible for any loss, fraud, dispute, payment, defective title, false claim, wrong location, wrong area, possession issue, document defect, legal defect, or transaction failure.

11. Contact Details and Public Visibility Consent

During listing submission, the user is shown a separate, unticked public-display consent. If the user actively gives that consent, the mandatory listing phone number, any optional WhatsApp number or email address, and the precise property map pin may be visible to all visitors, including visitors who are not registered or logged in, so that interested users can contact the listing user and locate the listed property.

The publicly displayed written location may include village, locality, mouza, block and district. The map may show the precise property pin selected by the poster. The pin is property-listing information and must not be treated as proof of ownership, legal boundary or survey accuracy.

The listing user understands that publicly displayed information may be copied, saved, photographed, indexed, shared or misused by third parties despite reasonable safeguards. Bhumir Sandhan does not authorize such misuse and may act on reports, but cannot guarantee removal of every third-party copy.

A user may withdraw future public-display consent by deactivating or deleting the listing. Once deactivated, the listing, contact details, property photographs and precise map pin will no longer be publicly visible. Because direct seller contact is an essential feature, a listing cannot remain publicly active without the required public-display consent. Withdrawal does not invalidate earlier lawful display and may not erase copies independently retained by third parties.

12. Communication Between Users

Users may contact each other through phone call, WhatsApp, email, or other communication methods displayed on or enabled by the Platform. Bhumir Sandhan may introduce in-app chat or additional communication features in the future.

Bhumir Sandhan does not guarantee that any user is genuine, honest, legally authorized, financially capable, or trustworthy. Bhumir Sandhan does not monitor or control all communications between users.

Any communication, negotiation, meeting, inspection, payment, agreement, or transaction is at the users’ own risk.

13. No Payment, Brokerage, or Transaction Responsibility

At present, Bhumir Sandhan does not charge commission on property transactions and does not participate in sale, purchase, rent, lease, payment, booking, agreement, registration, possession, or transfer.

Bhumir Sandhan does not collect, hold, process, guarantee, refund, or secure any transaction amount between users.

Users must not treat Bhumir Sandhan as a broker, agent, mediator, escrow service, payment service, or guarantor.

If Bhumir Sandhan introduces paid seller subscriptions, featured listings, promotional services, or premium services in the future, such services shall only relate to platform visibility or access features and shall not create any guarantee of sale, buyer response, transaction completion, listing authenticity, or legal verification.

14. Basic Moderation Only

Bhumir Sandhan may conduct basic moderation for platform safety, quality control, spam prevention, duplicate prevention, abusive content, suspicious listings, fake images, illegal content, or policy violations.

Such moderation is limited and does not mean that Bhumir Sandhan verifies property ownership, documents, title, possession, RERA compliance, legal status, price, area, location, seller identity, authority, or transaction safety.

Approval of a listing by Bhumir Sandhan only means that the listing may be displayed on the Platform. It must not be treated as verification, endorsement, certification, approval, or guarantee.

15. Admin Rights and Platform Control

Bhumir Sandhan reserves the right, without prior notice, to:

1. Approve or reject listings
2. Reactivate listings
3. Delete or remove listings
4. Mark listings as suspicious
5. Suspend or restrict users
6. Ban duplicate or fake listings
7. Remove abusive, illegal, misleading, or unauthorized content
8. Restrict contact visibility
9. Modify, pause, or discontinue features
10. Cooperate with law enforcement or regulatory authorities
11. Preserve records for legal, security, or compliance purposes

Bhumir Sandhan may take such actions at its sole discretion and shall not be liable for any loss caused by moderation, removal, suspension, or restriction.

16. Prohibited Content and Activities

Users must not post or engage in:

1. Fake property listings
2. Duplicate posts
3. Misleading price or area
4. Wrong location or false map pin
5. Stolen images
6. Government document misuse
7. Abusive, obscene, hateful, threatening, or defamatory language
8. Illegal land/property listing
9. Disputed property without disclosure
10. Posting another person’s property without authority
11. Broker/agent pretending to be owner
12. Builder/promoter/developer/project listing in violation of these Terms
13. RERA-related project advertisement where not permitted
14. Fraudulent advance payment demand
15. Impersonation
16. Spam or mass messaging
17. Harassment of users
18. Collection of user data for unauthorized purposes
19. Uploading malware, harmful code, or illegal material
20. Any activity violating Indian law

Bhumir Sandhan may remove such content and take action against the responsible user.

17. Property Images and Uploaded Content

Only photographs of the actual listed property may be uploaded. Uploading any photograph created wholly or partly by generative artificial intelligence, synthetic-media tools or similar systems is strictly prohibited, even if the image is labelled as AI-generated.

Users must not upload photographs of another property or materially alter an image to add, remove or change a building, room, road, boundary, access route, surrounding area, damage, obstruction, utility, structure, condition or apparent size of the property. Virtual staging or reconstruction that could cause a user to believe it depicts the actual present condition is prohibited.

Ordinary rotation, file compression, resizing, minor cropping, reasonable brightness correction and privacy blurring are allowed only when they do not conceal defects or materially misrepresent the property. Automatic processing by a phone camera does not excuse a misleading result.

The Platform accepts property photographs, not identity or ownership documents. Users must not upload Aadhaar, PAN, deeds, khatian, mutation papers or other sensitive documents as listing photographs.

Bhumir Sandhan may use manual review, metadata, duplicate-image checks, automated signals or other proportionate measures, but does not guarantee that every AI-generated or manipulated image will be detected. Users should report suspected images using the report reason “Fake, AI-generated or misleading property image.”

18. Location, GPS, Map Pin, and Address Disclaimer

A listing user may enter property-location information and select a precise property pin through a device or map service. While the listing is active, public information may include village, locality, mouza, block, district and that precise selected map pin.

GPS coordinates, selected map pins, administrative boundaries, distances, road access, address information and map-provider results may be inaccurate, incomplete or outdated. A precise-looking map pin must not be treated as a government survey, boundary demarcation, proof of ownership, title, possession or legal access.

Users must physically inspect the property and verify its location, access, boundaries and area through official records, local authorities and qualified surveyors. Bhumir Sandhan does not continuously track users or collect background location merely because a property pin is displayed.

19. Search, Filter, and Nearby Listings

Bhumir Sandhan may provide search, filters, sorting, place-name search and other location-based discovery features. Nearby-property search or additional location features may be introduced in the future.

Search and location results are provided for convenience and may be incomplete, delayed or inaccurate. They do not establish availability, legal status, actual distance, boundary, suitability or ownership.

20. Reports, Complaints, and Grievance Handling

Registered users and visitors who are not logged in may report a listing through the in-app reporting feature or send a complaint to the Grievance Officer. A complaint should, where possible, include the listing link or ID, the reason for complaint, relevant evidence and contact details needed for follow-up.

The Grievance Officer’s complete contact details are provided in Section 44: Contact and Grievance Officer.

Complaints will be acknowledged within twenty-four hours and resolved within seven days from receipt, subject to the nature of the complaint and applicable law. Requests concerning removal of categories of unlawful information covered by applicable intermediary rules will be handled within the legally prescribed period, including thirty-six hours where applicable. Complaints concerning non-consensual intimate content, exposure of private areas or qualifying electronic impersonation will be acted upon within two hours where the legal rule applies.

Bhumir Sandhan may request additional information, preserve evidence, notify the affected listing user where appropriate, and apply safeguards against malicious, repetitive or knowingly false complaints.

A person aggrieved by the Grievance Officer’s decision, or by failure to resolve within the applicable period, may use any statutory appeal mechanism available under law, including the Grievance Appellate Committee where applicable.

21. Account Deletion and 180-Day Retention

A user may request account deletion through the in-app method or any external request method published by the Platform. After a valid deletion request, the account will be closed for normal use, the user will be signed out, and all active and inactive listings, publicly displayed contact information, property photographs and map pins will be removed from public view.

Necessary registration information and legally important account or listing records may be retained for one hundred and eighty (180) days after account cancellation or withdrawal. Where information is removed or access is disabled because of a complaint, legal notice, voluntary enforcement or lawful order, that information and associated records may also be preserved for 180 days, or longer where required by a court or lawfully authorized government agency.

Ordinary IP/API logs, OTP request and failed-attempt records, resolved support records and temporary diagnostics may generally be retained for up to ninety (90) days, unless a security incident, fraud investigation or legal obligation requires longer retention.

Other personal data associated with the account will be deleted or anonymized when no longer required, subject to limited retention for fraud prevention, security, complaint handling, legal claims, audit, enforcement of these Terms or compliance with law.

Information retained for legal or safety purposes will not remain publicly visible merely because it is retained.

22. Mobile Number Change

If Bhumir Sandhan allows users to request change of registered mobile number, such request may be subject to verification, admin approval, fraud checks, and record preservation.

Bhumir Sandhan may reject or delay any mobile number change request if it appears suspicious, incomplete, fraudulent, or inconsistent with platform safety.

23. Notifications

Bhumir Sandhan may send service-related notifications, including but not limited to:

1. Post approved
2. Post rejected
3. Post reactivated
4. Account-related updates
5. Safety alerts
6. Policy updates
7. Report or moderation updates

In the future, Bhumir Sandhan may introduce additional notifications relating to post status, sold status, price updates, nearby property alerts, new property alerts, paid services, or promotional updates.

Users may be given controls for certain notification preferences where applicable. However, essential service, security, legal, or account-related communications may still be sent.

24. Future Paid Services

Bhumir Sandhan may introduce paid services in the future, including seller subscriptions, featured listings, promoted posts, premium visibility, agent tools, or other paid features.

Paid visibility or featured listing does not mean that Bhumir Sandhan verifies, certifies, guarantees, endorses, or approves the property, seller, title, documents, ownership, RERA status, legality, or transaction.

Bhumir Sandhan does not guarantee any number of views, contacts, leads, buyers, tenants, sales, rentals, agreements, or successful transactions from any paid service.

Separate payment, refund, cancellation, and subscription terms may apply when paid services are introduced.

25. Third-Party Services and External Communication

The Platform may contain phone links, WhatsApp links, email links, map services, third-party tools, external websites, or communication methods.

Bhumir Sandhan is not responsible for third-party platforms, their content, privacy practices, charges, errors, availability, misuse, or communications.

Users should carefully review third-party terms and privacy policies before using such services.

26. Privacy and Personal Data

Personal data is processed according to the separate Privacy Policy and any specific notice shown when data is collected. The Privacy Policy should be read together with these Terms.

Where processing is based on consent, the request for consent will be presented separately in clear language for the specified purpose. The separate contact-display consent described in section 11 is one such consent.

Users may exercise rights available under applicable law, including correction, withdrawal of consent and erasure requests, subject to lawful retention requirements and the continued processing necessary for already initiated services, complaints or legal obligations.

Bhumir Sandhan will take reasonable security measures, but no online service can guarantee absolute security. Users must promptly report suspected unauthorized access or misuse.

27. Intellectual Property

The Bhumir Sandhan name, logo, design, layout, software, database structure, user interface, branding and platform content are protected by applicable intellectual-property laws and may not be used without permission, except as allowed by law.

Users retain responsibility for content uploaded by them. By uploading content, users grant Bhumir Sandhan a non-exclusive, worldwide, royalty-free license to host, display, reproduce, resize, process, moderate, distribute, and use such content for platform operation, listing display, search, moderation, safety, legal compliance, and promotional purposes related to the Platform.

Users must not copy, reverse engineer, misuse, reproduce, scrape, or commercially exploit the Platform without permission.

28. No Warranty

Bhumir Sandhan is provided on an “as is” and “as available” basis.

Bhumir Sandhan does not warrant that:

1. Listings are accurate, genuine, legal, available, or verified
2. Sellers, buyers, agents, or brokers are genuine or trustworthy
3. Property documents are valid
4. Property title is clear
5. Location, map pin, area, or price is correct
6. The Platform will be uninterrupted, error-free, or secure
7. Any transaction will be completed
8. Any dispute will be resolved through the Platform

Users use the Platform at their own risk.

29. Limitation of Liability

To the maximum extent permitted by law, Bhumir Sandhan and its personnel, contractors, service providers and affiliates will not be liable for losses arising from user listings, false information, property fraud, payment disputes, title or possession defects, location or boundary errors, user communications, third-party services, platform interruption, account restriction or reliance on unverified information.

The Platform is not responsible for verifying or guaranteeing any property, user or transaction. Users remain responsible for independent due diligence and for their own agreements and payments.

Nothing in these Terms excludes or limits any liability, remedy, consumer right or statutory protection that cannot lawfully be excluded or limited.

30. Indemnity

You agree to indemnify, defend, and hold harmless Bhumir Sandhan, its personnel, representatives, service providers and affiliates from and against any claims, complaints, losses, damages, liabilities, penalties, costs, legal notices, court cases, police complaints, regulatory actions, or expenses arising out of:

1. Your use or misuse of the Platform
2. Your listing or uploaded content
3. False, misleading, or illegal information provided by you
4. Violation of these Terms
5. Violation of any law
6. Violation of third-party rights
7. Property disputes
8. Fraud, misrepresentation, or unauthorized posting
9. RERA, land, municipal, consumer, tax, tenancy, or registration law violations
10. Communications, negotiations, payments, agreements, or transactions with other users

31. Suspension, Termination, and Removal

Bhumir Sandhan may suspend, terminate, restrict, or delete any account or listing at its sole discretion if it believes that:

1. The user violated these Terms
2. The listing is fake, suspicious, duplicate, abusive, illegal, or misleading
3. The user is involved in fraud, spam, harassment, or platform misuse
4. The listing appears to be a prohibited builder/project/RERA-related listing
5. The user has provided false information
6. Legal, regulatory, or security concerns exist
7. Such action is necessary to protect users or the Platform

Bhumir Sandhan is not obligated to provide prior notice before taking action.

32. Cooperation with Authorities

Bhumir Sandhan may preserve and disclose user data, listing records, communication records, logs, reports, complaints, or other information if required or permitted by law, court order, police request, government authority, regulatory body, legal process, dispute handling, fraud prevention, or platform safety.

33. Changes to the Platform

Bhumir Sandhan may modify, suspend, discontinue, restrict, or update any feature, category, listing rule, service, design, pricing, moderation process, or platform functionality at any time without prior notice.

Bhumir Sandhan shall not be liable for any loss arising from such changes.

34. Changes to Terms

Bhumir Sandhan may amend these Terms to reflect legal, safety, operational or service changes. The updated version and effective date will be published through the Platform or another official channel.

Reasonable notice will be provided for material changes where practicable. Fresh consent will be obtained where required by law. Continued use after an update constitutes acceptance only to the extent legally valid.

35. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory consumer, regulatory, statutory or other jurisdiction that cannot lawfully be excluded, courts at Jhargram, West Bengal, India will have jurisdiction over disputes arising from these Terms or the Platform.

36. Listing Availability, Expiry, Sold or Rented Status

A listing user must keep a listing updated and must deactivate it or mark it sold or rented when it is no longer available. Bhumir Sandhan may expire, archive or remove stale listings and may request reconfirmation of availability.

When a user deactivates a listing, it is removed from public browsing and its contact details, property photographs and precise map pin are hidden from visitors. The inactive listing may remain privately available in the user’s account until it is reactivated, deleted or removed under Platform rules.

Reactivation may require the user to reconfirm that the listing remains accurate and to give the required public-display consent again. Displayed availability is based on user information and is not guaranteed by the Platform.

37. Listing Removal, Notice and Appeal

Bhumir Sandhan may reject, remove, limit or suspend a listing or account where it reasonably believes that these Terms, law, safety requirements or another person’s rights may have been violated.

Where appropriate and legally permitted, the affected user may receive the reason and an opportunity to submit clarification or appeal through the support channel. Restoration is not guaranteed and may be refused where risk, repeated violation, legal direction or insufficient evidence remains.

38. Intellectual Property Complaints

A person claiming that listing text, photographs, trademarks or other content infringes their rights may send a complaint to the Grievance Officer with identification of the protected work, the disputed listing, contact details and supporting evidence.

Bhumir Sandhan may remove or restrict the disputed content, seek clarification, preserve records and allow the uploader to respond where appropriate. Knowingly false infringement complaints are prohibited.

39. Fraud and Safety

Users must not send advance money solely because of a listing, share OTPs or banking credentials, pay into an unrelated account, or rely on pressure to complete a transaction urgently. Users should meet safely, inspect the property, verify identity and authority, use traceable payment methods and obtain professional advice.

Bhumir Sandhan does not collect or secure property transaction money and cannot reverse a direct payment made between users.

40. Electronic Communications and Notices

Users agree to receive account, listing, moderation, security, legal and service communications electronically through email, SMS, push notification, in-app notice or other contact information supplied by them. Promotional communications, where used, will be subject to applicable consent and opt-out requirements.

A notice is treated as delivered when sent to the last contact information supplied by the user or displayed prominently through the Platform, subject to applicable law.

41. Force Majeure

Bhumir Sandhan will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, network or cloud failures, cyber incidents, governmental action, legal restrictions, labour disruption, power failure or failure of third-party infrastructure, provided reasonable efforts are made to restore affected services.

42. Severability, No Waiver and Entire Agreement

If any provision is held invalid or unenforceable, the remaining provisions will continue to apply, and the affected provision will be interpreted or limited to the minimum extent necessary to make it lawful.

Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy, Listing Rules and other policies expressly incorporated by reference, form the agreement governing use of the Platform.

43. Assignment, Survival, Relationship and Language

Users may not transfer their account or rights under these Terms without permission. Bhumir Sandhan may transfer or assign its contractual rights and obligations as part of a lawful restructuring, merger, sale or transfer of the Platform, subject to applicable notice and data-protection requirements.

Clauses concerning user responsibility, intellectual property, record preservation, limitation of liability, indemnity, disputes and any provision intended by its nature to continue will survive account deletion or termination.

Nothing creates a partnership, employment, agency, brokerage or fiduciary relationship between Bhumir Sandhan and a user.

The Terms are made available in English and Bengali. If the two versions differ or are interpreted differently, the English version will control, subject to applicable law.

44. Contact and Grievance Officer

For support, complaints, legal notices or grievances, contact: